Forum Discussion
Sign in another way
The sign in method you used doesn't match this account.
I get this message every time I try to log into my onstar account. I'm able to log into my Chevrolet account and all of the buttons are in there to start and unlock the car and all of that, but I can't sign in to view my onstar plan. I've called, chatted, and emailed into onstar support and they said they mad some changes to my account and that it should be fixed, but it isn't.
How do I get this to work?
7 Replies
We appreciate you sharing these details about your mybrand app and the login concerns you are having. With the information you have shared, our team would like to offer an additional layer of assistance and dive deeper into this on our end. To do so, please send a private message to Onstar_Support with your VIN or OnStar account number. Just select the envelope at the top right of your screen to begin. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I am having the same issue and have spent plenty of time asking GM and OnStar support for help. Lots of phone calls, emails and texts but still not resolved. They keep giving me the same instructions over and over and it does NOT solve the issue of "Sign in another way". I get the same error whether I use MyGMC app or web browser (history cleared) - NOTHING works. I have been told by several of the advisors who I've dealt with, that they will escalate to the higher tech somebody - but still no resolution to the issue.
They told me to go into my gm account and add my vehicle, even though they had already told me that my vehicle was already added and my gm and onstar accounts were properly synced. I tried it anyway, it told me that my account couldn't be added online and that I needed to call in. I'm 6 weeks into this, I've already called, chatted, emailed. The next call I make will be to cancel. I've read a few others who have had this same problem, I'm convinced they don't know how to fix it
Rest assured, Dallas. Our team can see that your case is actively being worked and we hope to have a resolution for your concerns as quickly as possible.
We are saddened to hear you have yet to reach a resolution for your concerns, Angelique. Our team would like to assist in troubleshooting further with you. To do so, kindly send us a private message to Onstar_Support with your VIN or OnStar account number. Just select the envelope at the top right of your screen to begin. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement. -Erin