Forum Discussion

Dallas127's avatar
Dallas127
New Contributor II
4 months ago

Sign in another way

The sign in method you used doesn't match this account.  I get this message every time I try to log into my onstar account. I'm able to log into my Chevrolet account and all of the buttons are in th...
Angelique_99762's avatar
Angelique_99762
New Contributor II
4 months ago

I am having the same issue and have spent plenty of time asking GM and OnStar support for help.  Lots of phone calls, emails and texts but still not resolved.  They keep giving me the same instructions over and over and it does NOT solve the issue of "Sign in another way".  I get the same error whether I use MyGMC app or web browser (history cleared) - NOTHING works.  I have been told by several of the advisors who I've dealt with, that they will escalate to the higher tech somebody - but still no resolution to the issue.  

Advisor_Erin_2's avatar
Advisor_Erin_2
Moderator
4 months ago

We are saddened to hear you have yet to reach a resolution for your concerns, Angelique. Our team would like to assist in troubleshooting further with you. To do so, kindly send us a private message to Onstar_Support with your VIN or OnStar account number. Just select the envelope at the top right of your screen to begin. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement. -Erin