I have a 2024 Chevrolet Silverado 1500RSTI updated the app today on my iPhone which has the most recent iOS. When I use the app to remotely start my vehicle it no longer allows me to see or set my preferred temperature. 🤒 have restarted my phone and also saw a post recommending that you go to controller la within the app and select vehicle settings to turn on the option to remotely set the temperature. It shows o have an unlimited data plan, allow hotspot access is on and it shows my WiFi name and password. Nothing about setting temperature. The temperature option was available before the update. please advise. thank you so much!

So here's the situation my brand new truck that I bought had the thermostat slide on my app when I started my vehicle and now Apparently after an update you guys have taken it away put it back as it's very convenient for whoever has OnStar and pays for it to use this feature

Same issue which I noticed on 5/16 with my 2023 Buick Envision. I’ve tried uninstalling and reinstalling the app as well as trying all of the other GM apps to log in and set the temp with remote start to no avail. I’ve opened a ticket as well with OnStar so hopefully we get our issues resolved. Glad to know I’m not the only one experiencing this. Definitely an app issue.

Seriously, GMC? You took this feature away? What's wrong with you? Have you lewrned nothing from the debacles of BMW? Taking features away from customers - especially when you somehow think your trucks are worth $80k,is a fool's errand. You'd better put this back. Between this and your crap L87 engines, you sure don't have a good image right now. Why would you voluntarily make it WORSE?! Morons...

I called they removed it. Stupid.

If it is an advertisement for the sale of a GM vehicle, maybe we need to start a class action lawsuit for false advertisement

Remote Start No Longer Allowing to Set Climate Control Temperature

35 Replies

Advisor_Jack
Moderator
7 months ago
Our team regrets to hear that you've run into difficulties with this latest app release, @Rgood511. We understand how the unexpected loss of these features which you loved and depended on can be frustrating and sympathize with your current dissatisfaction. The satisfaction of our loyal OnStar Members if of the utmost importance to us. Our team was able to locate your case with our internal technical team. It can be referenced by #: 53402165. They're currently conducting further investigation to identify the best path towards restoring these features for you. You should expect to hear back from them very soon with the next best steps. If you should not hear from them, please don't hesitate to follow up with us here for additional support. We're only a message away and always happy to help.
- Rumney
  New Contributor
  5 months ago
  Mine has done the same thing so what is the fix for this not a happy chevy silverado 1500 3.0 owner right now and they on star guy i talked to today said that my module was not compatible witch sounds like a bunch of BS to me i mean it was and now it is not WTF
  - Advisor_Jack
    Moderator
    5 months ago
    We appreciate you bringing it to our attention that you've been experiencing similar concerns with your app, @Rumney. OnStar strives to provide our loyal Members with the best experience possible and can understand your present dissatisfaction. It would be our pleasure to learn more about this situation to assess how we may best assist with getting things up and running again. When you have a moment, please send a private message with some more details to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. We hope to hear from you again soon.