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Ame5579

New Contributor

2 months ago

Onstar WiFi not working

Ame5579

New Contributor

2 months ago

The dealer ended up having to open a ticket with gmc tac. He had to reset something in the system after changing out the components that they walked him through. So far everything is working as it should. After 5 months it is a relief to have a solution to this problem.

Advisor_Jack
Moderator
29 days ago
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Our team is elated to learn that these concerns with your in-vehicle Wi-Fi have been appropriately addressed and resolved for you. We're very glad to know that you're back to enjoying all of the features that make your OnStar and GMC experience so amazing. If you should ever need assistance or have questions down the road, please know that you're always welcome to reach us here for support. Our team is always happy to help.

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working","id":"message:6368","revisionNum":4,"repliesCount":2,"author":{"__ref":"User:user:31200"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:6368"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6368"},"body@stripHtml({\"truncateLength\":200})":" Onstar and WiFi has not worked properly in 2024 Terrain since new, (5 months now). When connecting to WiFi the Onstar light would turn red which made it impossible for CarPlay, WiFi, or Onstar to fun...","body@stringLength":"778","rawBody":"

Onstar and WiFi has not worked properly in 2024 Terrain since new, (5 months now). When connecting to WiFi the Onstar light would turn red which made it impossible for CarPlay, WiFi, or Onstar to function. OnStar had the dealership change out both the telematics and radio module. Now my WiFi hotspot says I don’t have a data plan, when I have paid for a premium data plan continuously with no service. I think onstar disabled the hotspot since they know if you try to use the WiFi you are paying for it disables their OnStar functionality, which is a liability/safety issue. I depend on WiFi for my job and this is unacceptable service. As of now I have no WiFi in my vehicle that I am paying for monthly. I have been to the dealership 3 times now over this issue.

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The same thing happened to me a few weeks ago, I received a notification for a recall for a hard reset and then Wi-Fi & OnStar went out. Seems like a lot of these just happened recently to others, plus I’m paying a fee for something I can’t use! Never heard of something that could be life threatening go out and no recall issued. Currently waiting for the new module to be ordered at the dealership, not cool!

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Our team regrets to hear that you've encountered similar difficulties with your OnStar services. We can sympathize with how frustrating the experience of waiting for parts can be. However, we want to assure you that you're not in this alone. Our team would be happy to get in contact with your involved dealership to provide updates on the status of parts and repair. If you would like to move forward with this assistance, kindly send us an email with some more details to socialmedia@gm.con, with, \"ATTN:OS Community/dabeatti,\" in the subject line so we can locate your message. We'll be on the lookout for your message.

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