Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
After doing more research, I found out GM as well as other car manufacturers, are experiencing chip shortages. The sole distributor for GM is a company called SPECMO. When I called and asked SPECMO for an ETA on these modules, I was told mid to late July. While that remains to be seen if that ETA is accurate, at least it is a time frame. I also asked if these modules are repairable and the answer was GM only replaces these modules with new ones.
We appreciate you sharing this information that you've gathered regarding your concern with us directly, @fdalbert. Our team recognizes how frustrating it can be when you're left without access to the OnStar connected services that you love and depend on for an unexpected length of time. If you would like to explore any available avenues for assistance with our team further, please don't hesitate to send us a private message to continue. All you need to do to begin is click on the envelope near the top of the screen and address your message to Advisor_Jack to ensure we're connected directly to each other. We'll be keeping an eye on our inbox and hope to hear from you again soon.