Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
Exact same problem with my 2025 Equniox RS. Car spent last 4 days in shop only to determine it needs a new telematics module. Said part is on backorder with no projected eta. Could the supply chain problem be that the telematics module is manufactured in South Korea and OnStar/GM's profit margin is being negitively affected by the pending 25% tariff increase imposed on South Korea?
We regret to hear of any hardware disruptions with your new vehicle, Greg. To clarify, is your Equinox currently located at your certified Chevrolet dealership? While our social care team is unable to expedite parts, we can assist further with any available updates and communications alongside your dealer. If you have any questions, or would like further assistance, kindly send us a private message with more information. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
So the module came in June 5th, 2025. Spent 6 hours at the dealership because the service tech could not get the new module to accept the software codes. Now our new car, with approximately 2600 miles on it sits at the dealership until a GM Computer Specialist from Detroit can come down to manually write the software into the new Telematics Module. I've had a past practice of purchasing a new car every 3 to five years since 1974, and have never experienced this type of inconvenience and continuing nightmare of life-disturbing events.