Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
Thank you for bringing this part delay to our attention. We understand the frustrations this can cause. To further clarify, are you currently working alongside a certified GM dealership regarding your OnStar hardware? If you need an additional layer of assistance regarding parts, please email socialmedia@gm.com with more information. While we cannot expedite your module, we can keep in touch with your dealer and provide any available updates along the way.
This moderators canned responses are almost as irritating as the lack of any answers!
These complaints have been going on for months with no answer from any dealership or GM!
If GM made a decision to go with a supplier with this kind of failure rate, admit it and get it corrected.
Please do not hide behind canned responses and give loyal customers an answer!