Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
I’m not happy to find that this problem has existed before I purchased my vehicle 2025 Arcadia Denali. Now I’m line with all theses people also. All my problems started when I was asked to update my system. If you knew the problem existed. Why would the system ask people to update their system? This sounds like it’s going to fall under the Florida lemon law act. I’m a very dissatisfied customer and plan to file what ever it takes. This is a nightmare I’m in fear every time I go out of town because my system does it’s own thing. I have already went through OnStar for two hours and then took it to be serviced only to find out my part is on backorder.
We certainly understand how frustrating and unsettling it is to experience these concerns, @Bluecar especially when it impacts your confidence in your vehicle while traveling. We know how much you rely on your Arcadia Denali’s features, and we truly regret the stress this backorder has caused you. We would be glad to connect with you to provide an extra layer of support alongside your servicing dealer. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information (name, email, and phone number), your VIN, current mileage, and the name of your servicing dealer. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.