Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
Same problem here. Bought new 2025 Equinox EV in December 2024 and for no apparent reason all my connected apps stopped working. I cannot even update the car over the air anymore. I got the same non answer from my dealership after their service dept inspected and verified that the On Star module was to blame. “Backordered, no ETA, nothing we can do.” Similar to others, we took a big risk switching from having highly reliable Mazdas to try out the Chevy. Already looking like a big mistake.
We understand how frustrating this concern with the telematics module on your Equinox EV must be. Our team would be glad to connect with you and your dealership to learn more about this concern. Send us a private message to OnStar_Support by selecting the envelope in the top right of the page to get started. Please include your full contact information, VIN, mileage, and the name of your preferred dealership. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.