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c_Drake's avatar
c_Drake
New Contributor
30 days ago

OnStar Services, Navigation, and Automatic Time DO NOT WORK

My Vehicle - Used 2022 GMC 1500 Refreshed Elevation with X31 Package.

Let me just say, I love this truck. I had been looking for a new GMC truck and when I found this blacked-out Sierra, I could not resist. 

I bought it on 2/14/25 with 70K miles. Most components were all out of warranty and I was ok with that. Last thing I thought to check was OnStar when looking over the vehicle and frankly, I am pissed that the dealer even sold me the truck with out disclosing the OnStar module is broken. Makes me think that this is why the truck was for sale.

Like so many other GMC customers on here, we are waiting for a fix that may never come or even worse, at our own personal expense.

This is NOT ok.  

Has anyone pursued legal action? If GM and OnStar are not going to address this issue with a recall, I believe there are enough individuals affected, that a class action lawsuit is warranted. 

2 Replies

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  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    29 days ago

    We appreciate you reaching out to make us aware of these difficulties that you've encountered with your 2022 GMC Sierra's OnStar hardware, Chris. Our team recognizes how important it is to have reliable access to the services and features you depend on in the GMC that you love and can understand your present frustration. OnStar and GM value you as a loyal Member of our families and assure you that we're working hard to provide an appropriate solution to these concerns. We realize the impact parts delays have on our customers and strive to offset this inconvenience as best as we can. One of our top priorities is to get parts flowing to dealerships. It would be our pleasure to discuss this matter further in a private conversation to better assess how we may be able to assist you through this process. If you're interested, please select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll keep an eye out for your response.

  • stbelyeu's avatar
    stbelyeu
    New Contributor II
    30 days ago

    My 2023 Tahoe I bought brand new the telemetric onstar module went out and the dealership made me pay for the part and I fully believe that it will never come in. My front camera hasn't worked since 1 month from buying the Tahoe. I am very displeased and I would love to pursue a lawsuit. Extended warranty doesn't cover it and Chevy knows this is a known problem

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My Vehicle - Used 2022 GMC 1500 Refreshed Elevation with X31 Package.

Let me just say, I love this truck. I had been looking for a new GMC truck and when I found this blacked-out Sierra, I could not resist. 

I bought it on 2/14/25 with 70K miles. Most components were all out of warranty and I was ok with that. Last thing I thought to check was OnStar when looking over the vehicle and frankly, I am pissed that the dealer even sold me the truck with out disclosing the OnStar module is broken. Makes me think that this is why the truck was for sale.

Like so many other GMC customers on here, we are waiting for a fix that may never come or even worse, at our own personal expense.

This is NOT ok.  

Has anyone pursued legal action? If GM and OnStar are not going to address this issue with a recall, I believe there are enough individuals affected, that a class action lawsuit is warranted. 

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My Vehicle - Used 2022 GMC 1500 Refreshed Elevation with X31 Package.

Let me just say, I love this truck. I had been looking for a new GMC truck and when I found this blacked-out Sierra, I could not resist. 

I bought it on 2/14/25 with 70K miles. Most components were all out of warranty and I was ok with that. Last thing I thought to check was OnStar when looking over the vehicle and frankly, I am pissed that the dealer even sold me the truck with out disclosing the OnStar module is broken. Makes me think that this is why the truck was for sale.

Like so many other GMC customers on here, we are waiting for a fix that may never come or even worse, at our own personal expense.

This is NOT ok.  

Has anyone pursued legal action? If GM and OnStar are not going to address this issue with a recall, I believe there are enough individuals affected, that a class action lawsuit is warranted. 

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Let me just say, I love this truck. 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We appreciate you reaching out to make us aware of these difficulties that you've encountered with your 2022 GMC Sierra's OnStar hardware, Chris. Our team recognizes how important it is to have reliable access to the services and features you depend on in the GMC that you love and can understand your present frustration. OnStar and GM value you as a loyal Member of our families and assure you that we're working hard to provide an appropriate solution to these concerns. We realize the impact parts delays have on our customers and strive to offset this inconvenience as best as we can. One of our top priorities is to get parts flowing to dealerships. It would be our pleasure to discuss this matter further in a private conversation to better assess how we may be able to assist you through this process. If you're interested, please select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll keep an eye out for your response.

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My 2023 Tahoe I bought brand new the telemetric onstar module went out and the dealership made me pay for the part and I fully believe that it will never come in. My front camera hasn't worked since 1 month from buying the Tahoe. I am very displeased and I would love to pursue a lawsuit. Extended warranty doesn't cover it and Chevy knows this is a known problem

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