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purduecarter's avatar
purduecarter
New Contributor II
10 months ago

Onstar Module Needs Replaced

I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to f...
ash's avatar
ash
New Contributor
4 months ago

I have a 2022 GMC under 50k miles and 2 years old, I have been having issues while driving like vibration on the steering wheel, no wifi. Took it to the dealership to fix it and it took them 1 week to get it diagnosed, and they never called me to let me know about the situation or diagnosis I always had to call them. Last Saturday the service advisor told me it's almost done and will be ready by today or on Monday. When I called yesterday the advisor told me it's almost done and it shouldn't take any longer than Tuesday. I spoke with the manager because there was no point in speaking with the advisor since I don't think he has no idea what's going on. The manager told me I need to replace the Onstar module and it's been back ordered and he has no idea when it will be delivered. When I told him about the situation he was bit rude saying I can't do anything it might take a week a month or over an year. Unacceptable, I asked to talk to his manager and he told me you can't he is in a meeting right now and he'll call back and I was pretty sure he is not gonna do it so I asked for his manager's email, then he said let me transfer you. So I spoke to the Service Director, really good guy explained everything talked with the team with on giving wrong information but he told be there nothing more than he can do because it's the manufacturer's responsibility to make products and ship them on time but unfortunately it's been back ordered and it could take about a month it get it but once delivered they can fix it in a day. Onstar have to deal with the back ordered issue, imagine buying a 75,000 dollar truck and having issues and they can't fix it on time. Totally unacceptable.

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Module Needs Replaced","id":"message:3288","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:3288","revisionNum":1,"repliesCount":74,"author":{"__ref":"User:user:25919"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:3288"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:3288"},"body@stripHtml({\"truncateLength\":200})":" I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. 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I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue. 

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I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue. 

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I have a 2022 GMC under 50k miles and 2 years old, I have been having issues while driving like vibration on the steering wheel, no wifi. Took it to the dealership to fix it and it took them 1 week to get it diagnosed, and they never called me to let me know about the situation or diagnosis I always had to call them. Last Saturday the service advisor told me it's almost done and will be ready by today or on Monday. When I called yesterday the advisor told me it's almost done and it shouldn't take any longer than Tuesday. I spoke with the manager because there was no point in speaking with the advisor since I don't think he has no idea what's going on. The manager told me I need to replace the Onstar module and it's been back ordered and he has no idea when it will be delivered. When I told him about the situation he was bit rude saying I can't do anything it might take a week a month or over an year. Unacceptable, I asked to talk to his manager and he told me you can't he is in a meeting right now and he'll call back and I was pretty sure he is not gonna do it so I asked for his manager's email, then he said let me transfer you. So I spoke to the Service Director, really good guy explained everything talked with the team with on giving wrong information but he told be there nothing more than he can do because it's the manufacturer's responsibility to make products and ship them on time but unfortunately it's been back ordered and it could take about a month it get it but once delivered they can fix it in a day. Onstar have to deal with the back ordered issue, imagine buying a 75,000 dollar truck and having issues and they can't fix it on time. Totally unacceptable.

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I have a 2022 GMC under 50k miles and 2 years old, I have been having issues while driving like vibration on the steering wheel, no wifi. Took it to the dealership to fix it and it took them 1 week to get it diagnosed, and they never called me to let me know about the situation or diagnosis I always had to call them. Last Saturday the service advisor told me it's almost done and will be ready by today or on Monday. When I called yesterday the advisor told me it's almost done and it shouldn't take any longer than Tuesday. I spoke with the manager because there was no point in speaking with the advisor since I don't think he has no idea what's going on. The manager told me I need to replace the Onstar module and it's been back ordered and he has no idea when it will be delivered. When I told him about the situation he was bit rude saying I can't do anything it might take a week a month or over an year. Unacceptable, I asked to talk to his manager and he told me you can't he is in a meeting right now and he'll call back and I was pretty sure he is not gonna do it so I asked for his manager's email, then he said let me transfer you. So I spoke to the Service Director, really good guy explained everything talked with the team with on giving wrong information but he told be there nothing more than he can do because it's the manufacturer's responsibility to make products and ship them on time but unfortunately it's been back ordered and it could take about a month it get it but once delivered they can fix it in a day. Onstar have to deal with the back ordered issue, imagine buying a 75,000 dollar truck and having issues and they can't fix it on time. Totally unacceptable.

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