Forum Discussion
Onstar Module Needs Replaced
Update...I paid almost $1,000 to have the module replaced at a local dealer. The module was on backorder but came in within about a month. The dealer replaced it on the same day I dropped it off and it seems to be working perfectly now.
How old is your vehicle? 3 years? So, they did make you pay for the part? Did you have an extended warranty? I would think an extended warranty would cover it. Trying to figure out what to do with our 2023 Chevy truck, something is draining the battery frequently, maybe the On star from what I've seen on this blog.
From what I have read, there is an issue with phantom draining of batteries due to some of the faulty modules.
Exactly this! 2024 suburban went in for contamination in radiator. Vehicle was home maybe 3 days and then vehicle no start issue. Would not start when jumped and had to be towed to dealership. *** The repairs done should have nothing to do with battery issue. Should not be throwing tons of codes.
Found out they did recall on software update. It has been a couple days and they have not figured out what is wrong. I’m assuming tomorrow we will find out faulty modules that will need to be replaced due to the (recall) update.
We regret to hear that you've encountered concerns with your 2024 Chevrolet Suburban failing to start after receiving these recent repairs and software update. Our team recognizes how critical it is for our Members' to have reliable access to the Chevrolet and connected services that they love and depend on. With this in mind, we can understand and sympathize with your current frustration. OnStar and Chevrolet place the utmost value on your satisfaction, and we'd like to help however we're best able. It would be our pleasure to provide an additional layer of support to you throughout this investigation and any subsequent repairs. If you'd like to proceed with this assistance, please send us a private message with your contact information, VIN, the current mileage, and the name of your participating Chevrolet dealership. To best connect with us further, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be looking for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement