Forum Discussion

purduecarter

New Contributor II

7 months ago

Onstar Module Needs Replaced

cmqueen1474

New Contributor

4 months ago

I'm dealing with this now. I spoke to an OnStar rep awhile back who gave me a ticket number and a GM Service Bulletin number and told me replacement of the OnStar hardware would be covered under the recall since my warranty is out. The dealership said that is incorrect and I have to pay for the repair. The fact that this hardware is failing at the 3 year mark is ridiculous and the fact that OnStar isn't paying for this is even more ridiculous. Not only is it a widespread issue, we pay for monthly OnStar service, so this should give some sort of coverage outside of the vehicle warranty. OnStar offered me 3 months of service as compensation for my trouble. GM and OnStar need to DO BETTER for their customers!!! I'm considering buying a new vehicle, anything beside a GM product.

cmqueen1474

New Contributor

2 months ago

Update...I paid almost $1,000 to have the module replaced at a local dealer. The module was on backorder but came in within about a month. The dealer replaced it on the same day I dropped it off and it seems to be working perfectly now.

Red-hot
New Contributor II
2 months ago
How old is your vehicle? 3 years? So, they did make you pay for the part? Did you have an extended warranty? I would think an extended warranty would cover it. Trying to figure out what to do with our 2023 Chevy truck, something is draining the battery frequently, maybe the On star from what I've seen on this blog.
- JMHolgAT4
  New Contributor III
  2 months ago
  From what I have read, there is an issue with phantom draining of batteries due to some of the faulty modules.
  - Fcrjohnston
    New Contributor
    2 months ago
    Exactly this! 2024 suburban went in for contamination in radiator. Vehicle was home maybe 3 days and then vehicle no start issue. Would not start when jumped and had to be towed to dealership. *** The repairs done should have nothing to do with battery issue. Should not be throwing tons of codes.
    
    Found out they did recall on software update. It has been a couple days and they have not figured out what is wrong. I’m assuming tomorrow we will find out faulty modules that will need to be replaced due to the (recall) update.
JMHolgAT4
New Contributor III
2 months ago
Lucky! Glad you were able to get fixed. Unfortunately, for most, the wait continues.

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My vehicle is over the 36,000 miles so they quoted me close to $750 to f...","body@stringLength":"472","rawBody":"

I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue.

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How old is your vehicle? 3 years? So, they did make you pay for the part? Did you have an extended warranty? I would think an extended warranty would cover it. Trying to figure out what to do with our 2023 Chevy truck, something is draining the battery frequently, maybe the On star from what I've seen on this blog.

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From what I have read, there is an issue with phantom draining of batteries due to some of the faulty modules.

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Exactly this! 2024 suburban went in for contamination in radiator. Vehicle was home maybe 3 days and then vehicle no start issue. Would not start when jumped and had to be towed to dealership. *** The repairs done should have nothing to do with battery issue. Should not be throwing tons of codes.

Found out they did recall on software update. It has been a couple days and they have not figured out what is wrong. I’m assuming tomorrow we will find out faulty modules that will need to be replaced due to the (recall) update.

Lucky! Glad you were able to get fixed. Unfortunately, for most, the wait continues.

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