Forum Discussion

DrewClark5's avatar
DrewClark5
New Contributor
9 months ago

OnStar Module Failure

I, like apparently 1,000's of others have had my OnStar module fail.  I took my purchased new, regularly dealer serviced 2023 GMC Yukon Denali in for a simple oil change and tire rotation as usual at...
Moriartii's avatar
Moriartii
New Contributor II
3 months ago

I too am on my second module in four months.

OnStar is a joke for sure, the stories I could tell of my four month journey...probably get banned.

Advisor_Ahmed's avatar
Advisor_Ahmed
Moderator
3 months ago

We're sad to hear that you have not had a positive experience and appreciate you sharing your feedback. If you had any further feedback, questions, or concerns we could assist with, please feel free to send us another private message.

  • Moriartii's avatar
    Moriartii
    New Contributor II
    3 months ago

    Is this the same private message that is supposedly already ongoing with all my information but you have been waiting since August 16th to hear back from the dealer?  

    I have already taken the truck back and returned it in that time frame for the module failing.  But unfortunately I haven't gotten help on the first issue that I pm'd about.  

    Interestingly enough you are the very same advisor that was to assist on the original issue.  A joke for sure.

    • Advisor_Ahmed's avatar
      Advisor_Ahmed
      Moderator
      3 months ago

      We hear you and understand the frustration you are feeling with this your module. We do require you to reply to our private messages to continue assisting. If you were interested, please feel free to send us a private message.