Forum Discussion
OnStar Module Failure
We understand your position, Drew. Thank you kindly for sharing this experience regarding your OnStar module. Please know, your certified GMC dealership is the best source for information related to your OnStar module. If you need an additional layer of assistance alongside them regarding parts, kindly email additional details to socialmedia@gm.com. We appreciate your ongoing patience in the meantime.
How does one actually get any useful help from OnStar? Oh that's right THEY DON'T! Took my vehicle in for service because I like thousands of others have a brand new Chevy Equinox EV that doesn't have a working OnStar Module. Infotainment screen also went back. Well, lo and behold, they fixed the infotainment screen, told me that GM was aware of ongoing problems and even put a memo out stating they are aware but have no resolution. Technician also told me that even though my OnStar DOES NOT WORK and OnStar themselves provided the error codes, that there was nothing wrong with it that the vehicle was operating as designed. Really? No charging status, no remote capabilities, No working OnStar button? ETC...That is how it is designed? Then why do I have a big ugly black box on my windshield? Get home from dealers - Try OnStar again to see if I can get any resolution. NO. NO I CAN'T!