Forum Discussion
OnStar Module Failure - software recall?
Update: 03/28/2025
I received a call that the module replacement had been received. Having scheduled an appointment and the module replaced, I was charged $700 for this replacement!! I am really upset that this malfunction seems wide-spread and prevalent with many others that have complained about the same issue and yet they still have not taken responsibility regarding this issue! Additionally, the cost of replacing this unit is not cheap and almost not worth the effort to have it replaced except that I could not access my gps or certain other functions tied to this module.
While I do not have the time nor the funds to seek a class action lawsuit, I am almost sure given the number of customers that are dealing with the same problem that we would have a chance at recouping the cost of replacement.
I know one thing is for sure, the next time I buy a vehicle, if it has one of these modules, I will be looking for other options!!
At least you got yours! Mine has been on order since Jan. 28th, and still no news on when it will be arriving! My OnStar hasn't worked for almost 8 months, and I was paying almost $40/month for absolutely nothing. GM needs to make this right!
Took mine in last month- they refused to say it was the module even though I knew from here it was. Took it in again yesterday they finally admit it is the module and ordered one with no ETA. ( Had they not lied the first time, I would be at least one month ahead in this waiting period) Seeing on this forum that it takes months, I am not willing to continue to pay for a brand new vehicle that doesn't provide the options I am paying for. I will give them one month to replace my module and take it in yet again. The lies and the intentional deception from OnStar and GM are disgusting and they should be ashamed. This is a recall issue, OnStar should have these modules on hand and GM should be fixing them rapidly.
We know how frustrating long wait time for repairs can be. Our team appreciates you sharing your experience here. At this time, we recommend continuing to work with your owning case advisor for additional assistance.
I wasn't asking for your advice Ahmed. OnStar as a company is totally useless. If it wasn't for the fact that I paid for a brand new vehicle which was delivered with a non functioning telematics module..I wouldn't even be bothering with you. But I will be damned if I am going to continue paying for a vehicle that doesn't work. PS. I am not looking for a response. I am just calling you out on your company's constant bull**bleep**.