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Nellie_MN's avatar
Nellie_MN
New Contributor
3 months ago

OnStar Module Failure - software recall?

My 2022 Chevy Suburban Z71 OnStar Telematics Module likely failed.  I took it into a local dealership in January due to the software recall.  I explained to the service department that I had not been...
Lisatrey1's avatar
Lisatrey1
New Contributor
2 months ago

2023 suburban. Mine apparently went out this week. I’m scheduled to take it in next week for a battery drain recall. My WiFi suddenly quit working then I noticed my onstar button is not functional. Got on Google and it led me here. Coincidentally my friend has a brand new 2025 Tahoe and hers has stopped working. A year ago I had to replace my battery. Chevrolet said it was a faulty battery but I’m starting to connect the dots to this module. There should definitely be a recall. I’m just over my factory warranty so I guess I’ll be paying for the replacement 

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Module Failure - software recall?","id":"message:7575","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:33530"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:7575"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7575"},"body@stripHtml({\"truncateLength\":200})":" My 2022 Chevy Suburban Z71 OnStar Telematics Module likely failed.  I took it into a local dealership in January due to the software recall.  I explained to the service department that I had not been...","body@stringLength":"1155","rawBody":"

My 2022 Chevy Suburban Z71 OnStar Telematics Module likely failed.  I took it into a local dealership in January due to the software recall.  I explained to the service department that I had not been able to use the App to access vehicle info, start it remotely, access wifi, etc... since Nov 29, 2024.  The service tech told me that the new software update should fix the problem. I had read about the telematics problem and called the service department prior to bringing my car in and the mechanic explained he would take a look at it. When the car was ready, I tried to access use the app and it still did not connect.  The tech told me that I likely had to give the software some time to work itself out:). I'm in software and knew this was a load of BS. I asked him to bring the car back into the mechanic and he said I had to make another appointment and come back.  So, my question is, what about the lack of access and I am still paying for wifi and OnStar. Can any credit be given retroactively and cancel or put this on hold until the issue is resolved?  I am paying for something that is not functional....

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My 2022 Chevy Suburban Z71 OnStar Telematics Module likely failed.  I took it into a local dealership in January due to the software recall.  I explained to the service department that I had not been able to use the App to access vehicle info, start it remotely, access wifi, etc... since Nov 29, 2024.  The service tech told me that the new software update should fix the problem. I had read about the telematics problem and called the service department prior to bringing my car in and the mechanic explained he would take a look at it. When the car was ready, I tried to access use the app and it still did not connect.  The tech told me that I likely had to give the software some time to work itself out:). I'm in software and knew this was a load of BS. I asked him to bring the car back into the mechanic and he said I had to make another appointment and come back.  So, my question is, what about the lack of access and I am still paying for wifi and OnStar. Can any credit be given retroactively and cancel or put this on hold until the issue is resolved?  I am paying for something that is not functional....

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2023 suburban. Mine apparently went out this week. I’m scheduled to take it in next week for a battery drain recall. My WiFi suddenly quit working then I noticed my onstar button is not functional. Got on Google and it led me here. Coincidentally my friend has a brand new 2025 Tahoe and hers has stopped working. A year ago I had to replace my battery. Chevrolet said it was a faulty battery but I’m starting to connect the dots to this module. There should definitely be a recall. I’m just over my factory warranty so I guess I’ll be paying for the replacement 

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2023 suburban. Mine apparently went out this week. I’m scheduled to take it in next week for a battery drain recall. My WiFi suddenly quit working then I noticed my onstar button is not functional. Got on Google and it led me here. Coincidentally my friend has a brand new 2025 Tahoe and hers has stopped working. A year ago I had to replace my battery. Chevrolet said it was a faulty battery but I’m starting to connect the dots to this module. There should definitely be a recall. I’m just over my factory warranty so I guess I’ll be paying for the replacement 

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