OnStar Module Failure - software recall?

Thank you for bringing this concern with the OnStar module in your Escalade to our attention @KDLane. We realize that unexpected vehicle concerns are never an easy thing. Guarantees cannot be made at just this moment, but we would like to learn more about your situation. Once connected, we can work to assist to the best of our abilities alongside your servicing dealership. When you have a moment, please send us a private message with your full name and contact information, VIN, the current mileage, and the name of your participating GM dealership to OnStar_Support. Any other details or context you can share on where things stand currently and what has been communicated to you by the dealership is also appreciated, as this can aid our investigation. To send this message, click the envelope icon at the top right of your screen. Our team will be keeping an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.