Forum Discussion
OnStar Module Failure - software recall?
Sign me up for the class action. We haven't been able to use Wifi etc. for 6 months. Dealership said it would be around $1,100 to replace the telematics module in our 2022 Suburban RST. I am not paying that for a known issue, so this will be the last Chevrolet we buy even though we've been super happy about the vehicle overall.
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Respectfully, OnStar tried troubleshooting multiple times over the summer and suggested I go to the dealership. Hard to believe they didn't mention the Telematics module issue. I've already created a complaint with GM and will report back once it's resolved.
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Very interested to hear the result of this. Mine has not worked for close to 5 months now and with tediously awful service dept. I will try Cadillac dealership next with the same labor rate and hopefully, even just slightly, better trained techs.
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