Forum Discussion

Nellie_MN's avatar
Nellie_MN
New Contributor
9 months ago

OnStar Module Failure - software recall?

My 2022 Chevy Suburban Z71 OnStar Telematics Module likely failed.  I took it into a local dealership in January due to the software recall.  I explained to the service department that I had not been...
jsedw05's avatar
jsedw05
New Contributor
18 days ago

Sign me up for the class action. We haven't been able to use Wifi etc. for 6 months. Dealership said it would be around $1,100 to replace the telematics module in our 2022 Suburban RST. I am not paying that for a known issue, so this will be the last Chevrolet we buy even though we've been super happy about the vehicle overall. 

  • Advisor_Charly's avatar
    Advisor_Charly
    Moderator
    18 days ago

    We understand how frustrating Wi-Fi issues can be, and our team would like the opportunity to learn more. Please click the envelope icon at the top right of your screen to send us a private message with more details, and we’ll be happy to investigate further. We look forward to assisting you.

     

    • jsedw05's avatar
      jsedw05
      New Contributor
      18 days ago

      Respectfully, OnStar tried troubleshooting multiple times over the summer and suggested I go to the dealership. Hard to believe they didn't mention the Telematics module issue. I've already created a complaint with GM and will report back once it's resolved.

      • Advisor_Charly's avatar
        Advisor_Charly
        Moderator
        18 days ago

        We appreciate you sharing that insight. For further assistance, we recommend connecting with your local Chevrolet dealer. For any additional questions, you can always feel free to send our team a private message.