Forum Discussion
OnStar Module Failure - software recall?
Sign me up for the class action. We haven't been able to use Wifi etc. for 6 months. Dealership said it would be around $1,100 to replace the telematics module in our 2022 Suburban RST. I am not paying that for a known issue, so this will be the last Chevrolet we buy even though we've been super happy about the vehicle overall.
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Respectfully, OnStar tried troubleshooting multiple times over the summer and suggested I go to the dealership. Hard to believe they didn't mention the Telematics module issue. I've already created a complaint with GM and will report back once it's resolved.
We appreciate you sharing that insight. For further assistance, we recommend connecting with your local Chevrolet dealer. For any additional questions, you can always feel free to send our team a private message.
Please everyone reach out to Hagens Berman's if you have this issue. They are the ones that handled the recent Toyota case and are the best firm I can find to take this on! Clear safety issue given On Star for accidents here we have good standing on since they are using parts to continue building instead of fix the issue. Please reach out so we can get an idea of the class size.
https://www.hbsslaw.com/cases/auto-defect-complaints#block-form-block