Forum Discussion
OnStar Module Failure - software recall?
2022 Tahoe Z71 bought new with 7/70 extended warranty. Mine finally died this weekend. This will be the last Chevy I buy. I will not deal with OnStar, Sirius, or the pay for app again. Biggest POS racket I have ever seen. I’ll join any class action against all of this anytime!!
Pretty much a huge racket and they get away with it. I had my module replaced in a 2025 equinox. Module still didn't work right, but I was able to at least call OnStar with this one. They did some over the air update. Still didn't work right. Finally they gave me a free trial of their One Plan. Guess what? Of course it works. 8 years of free connectivity is an out and out lie. You get some basic free stuff- but none of the valuable stuff..you need to pay for that and pay as if you had nothing. I honestly could see having to pay $10 a month to keep the wi-fi access....but paying $34.99 when we are supposed to get mostly everything except wi-fi for free for 8 years? No- that is false advertising and a total scam. Chevrolet and OnStar should not only be ashamed of themselves, I wish someone could hold them accountable.
We know how upsetting this concern with your OnStar module must be. Our team would be glad to connect with you and learn more. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information, VIN, mileage, and the name of your preferred dealership. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.