Forum Discussion
OnStar Module Broke
I just bought a 2021 Yukon SLT with 69,000 miles on it. 9/25/2025. Got home and went to register my onstar and there is no green light. Looked on a coulpe forums and said to check all the fuses, did that to no avail. After doing some more reading and with all the others reporting I guess I have a bad module. You would think paying 50,000 for a vehicle everything would work. Of course the dealership is ghosting me now. If this is that much of a problem there should be a recall. Especially if its a safety issue. I’m sure onstar is losing money, who is gonna pay a subscription if you cant ever connect. VERY FRUSTRATING!!!!
Hello there, Scott. Your frustration is completely understandable as we'd expect the same after purchasing a 2021 Yukon. If you are having some troubles contacting your dealer, let us be the connection that can aid in setting up a diagnosis appointment to see what is going on with your OnStar services. If interested, please send a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I was able to get in touch with the Service department, It will be a month just to get it in and look at it, but the dealership itself, the salesman or finance dept, has nothing to say so far. I will probably not ever deal with this dealer again.
This entire thing is like beating a dead horse. The only thing that should be done is OnStar should be replacing these free of charge but seeing that OnStar is the type of company they are and won’t take accountability isn’t surprising and I will NEVER be using OnStar service again. Having a 2023 and only being two years old and not being able to enjoy the remote start, OnStar features is insane. It’s almost $1000 for parts and labor at my local Chevy dealership and that is INSANE.
We know how frustrating that long wait for repair of your OnStar module must be, Scott. While we are unable to expediate repair times, we'd be glad to connect with you and learn more. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. We ask that you include you full contact information, VIN, mileage, and the name of the dealership you will be working with. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.