Forum Discussion
OnStar Module Broke
It appears as though I have an uphill battle. My OnStar light suddenly turned from green to red and OnStar advisors have been unable to diagnose the root cause nor rectify the situation. I'm scheduled for 30k maintenance on my 22 Equinox soon and will bring it up at that time. I'm leaning towards canceling the service altogether if I get a $1k proposal to fix a problem that is so widespread and well known. Perhaps a class action would be an avenue to pursue
We understand how frustrating this experience can be and would like to support you as best we can. Our team can work with you as a liaison alongside your dealership throughout the diagnostic and repair process to help ensure your concerns are addressed. When you have a moment, please send us a private message by clicking the envelope icon at the top of your screen including your VIN, current mileage, full contact information (name, email, and phone), and your preferred Chevrolet dealership. We’ll watch for your message and the additional details. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
I appreciate how quickly you were able to copy and paste the countless previous replies. Please forgive my skepticism seeing as how out of the sea of complaints, I've yet to come across one where its said that OnStar was able to assist in any capacity
We appreciate your sincere feedback and have made a note of it. If you’d like any further assistance at any time, please don’t hesitate to send us a private message.