Forum Discussion

jmarinelli00's avatar
jmarinelli00
New Contributor
11 months ago

OnStar Module Broke

Brought my 2023 Yukon XL with 38K miles in to fix a recall and when I got it back now my “telematic control module/OnStar module” is broken and needs to be replaced. Dealer is telling me it will cost...
Advisor_Helen's avatar
Advisor_Helen
Moderator
5 months ago

We do appreciate you sharing this experience regarding your OnStar hardware. Our team is glad to hear that you are currently in contact with your local dealer regarding parts. Please know, you can push your blue OnStar button after your module replacement to ensure your services are functioning. With this, we would be more than happy to assist to the best of our abilities regarding your check engine light. Please send us a private message to OnStar_Support so we may learn more. To start, select the envelope icon at the top right of your screen.

Kentdizzle1's avatar
Kentdizzle1
New Contributor II
29 days ago

I’m not paying for it. This isn’t my doing its a problem that OnStar or GMC that they put faulty and cheap parts in my truck. Also, someone sent the part back they said. The lack of accountability is awful. 

  • Advisor_Sara's avatar
    Advisor_Sara
    Moderator
    28 days ago

    We're still here and will stay with you through every step of the process as we work to address your module concerns, Kent. Just follow up with our private messages so we can continue to support you.