Forum Discussion
Onstar module back ordered
Hey guys, I bought a 23 gmc terrain on 1/20 and didn’t notice until days later that there was no light by the Onstar button, I took it to the dealership on 1/31 and was told that the module needs to be replaced, I have a loaner car which I’m grateful for but there looks as if there’s no time line on when this part will be shipped. I’ve been looking at other posts and noticing quite a few people went thru the same thing but a lot of posts are from a year ago, just frustrating that the back order issue still isn’t fixed. The dealership won’t give me back my car until the part comes in. The loaner car that they gave me is a 2022 gmc Arcadia Denali and the Onstar button on this one isn’t working either smh. I guess I’m just here to vent because I just don’t know what else to do at this point.
1 Reply
Noticing that the OnStar light within your 2023 GMC Terrain is something we understand to cause frustration. Especially, when your OnStar hardware is the key aspect that allows you to use all the OnStar features you most enjoy. Please know, it is our goal to make sure we learn more and bring forward an additional layer of support in this situation. For us to get started, we ask that you send us a private message to OnStar_Support with your VIN, current mileage, full contact information (email address and phone number) and the name/location of the preferred dealership team you are working with. Just select the envelope on the top right of your screen to get started.