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GODSGIFT79
New Contributor
2 years ago

OnStar Collection Apps not downloading

I've recently purchased the Premium Data Plan for me 2017 Cadillac Escalade. After this purchase, I tried to download the apps that are in the Collection(i.e. Fox Sports, iHeart, etc.). I keep getting a download failure error message. I spoke to numerous OnStar advisors, and had numerous signals sent to my vehicle without any success. I was told that I had to go to the dealer and spend $150.00, only for them to tell me its not a hardware issue and to call OnStar back. I'm at my wits end because I really love this SUV, but i ready to get rid of OnStar for this. Please help me out!

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  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 years ago
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    This is not the member experience we strive to provide. Our team here would be more than happy to take a further look into things on our end. So we may, can you please send us additional details to socialmedia@gm.com with ATTN: OnStar Community/GODSGIFT79 in the subject headline. We will keep an eye out for your reply.  

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I've recently purchased the Premium Data Plan for me 2017 Cadillac Escalade. After this purchase, I tried to download the apps that are in the Collection(i.e. Fox Sports, iHeart, etc.). I keep getting a download failure error message. I spoke to numerous OnStar advisors, and had numerous signals sent to my vehicle without any success. I was told that I had to go to the dealer and spend $150.00, only for them to tell me its not a hardware issue and to call OnStar back. I'm at my wits end because I really love this SUV, but i ready to get rid of OnStar for this. Please help me out!

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I've recently purchased the Premium Data Plan for me 2017 Cadillac Escalade. After this purchase, I tried to download the apps that are in the Collection(i.e. Fox Sports, iHeart, etc.). I keep getting a download failure error message. I spoke to numerous OnStar advisors, and had numerous signals sent to my vehicle without any success. I was told that I had to go to the dealer and spend $150.00, only for them to tell me its not a hardware issue and to call OnStar back. I'm at my wits end because I really love this SUV, but i ready to get rid of OnStar for this. Please help me out!

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This is not the member experience we strive to provide. Our team here would be more than happy to take a further look into things on our end. So we may, can you please send us additional details to socialmedia@gm.com with ATTN: OnStar Community/GODSGIFT79 in the subject headline. We will keep an eye out for your reply.  

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This is not the member experience we strive to provide. Our team here would be more than happy to take a further look into things on our end. So we may, can you please send us additional details to socialmedia@gm.com with ATTN: OnStar Community/GODSGIFT79 in the subject headline. We will keep an eye out for your reply.  

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