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GODSGIFT79
New Contributor
2 years ago

OnStar Collection Apps not downloading

I've recently purchased the Premium Data Plan for me 2017 Cadillac Escalade. After this purchase, I tried to download the apps that are in the Collection(i.e. Fox Sports, iHeart, etc.). I keep gettin...
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Advisor_Helen
Moderator
2 years ago
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This is not the member experience we strive to provide. Our team here would be more than happy to take a further look into things on our end. So we may, can you please send us additional details to socialmedia@gm.com with ATTN: OnStar Community/GODSGIFT79 in the subject headline. We will keep an eye out for your reply.  

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downloading","id":"message:1563","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:17088"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:1563"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1563"},"body@stripHtml({\"truncateLength\":200})":" I've recently purchased the Premium Data Plan for me 2017 Cadillac Escalade. After this purchase, I tried to download the apps that are in the Collection(i.e. Fox Sports, iHeart, etc.). I keep gettin...","body@stringLength":"593","rawBody":"

I've recently purchased the Premium Data Plan for me 2017 Cadillac Escalade. After this purchase, I tried to download the apps that are in the Collection(i.e. Fox Sports, iHeart, etc.). I keep getting a download failure error message. I spoke to numerous OnStar advisors, and had numerous signals sent to my vehicle without any success. I was told that I had to go to the dealer and spend $150.00, only for them to tell me its not a hardware issue and to call OnStar back. I'm at my wits end because I really love this SUV, but i ready to get rid of OnStar for this. Please help me out!

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I've recently purchased the Premium Data Plan for me 2017 Cadillac Escalade. After this purchase, I tried to download the apps that are in the Collection(i.e. Fox Sports, iHeart, etc.). I keep getting a download failure error message. I spoke to numerous OnStar advisors, and had numerous signals sent to my vehicle without any success. I was told that I had to go to the dealer and spend $150.00, only for them to tell me its not a hardware issue and to call OnStar back. I'm at my wits end because I really love this SUV, but i ready to get rid of OnStar for this. Please help me out!

"},"Conversation:conversation:1563":{"__typename":"Conversation","id":"conversation:1563","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1563"},"lastPostingActivityTime":"2023-11-11T14:02:35.704-08:00","lastPostTime":"2023-11-11T14:02:35.704-08:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:1563":{"__typename":"ModerationData","id":"moderation_data:1563","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1563_1":{"__typename":"Revision","id":"revision:1563_1","lastEditTime":"2023-11-10T16:20:53.873-08:00"},"ForumReplyMessage:message:1564":{"__typename":"ForumReplyMessage","id":"message:1564","conversation":{"__ref":"Conversation:conversation:1563"},"author":{"__ref":"User:user:4334"},"revisionNum":1,"uid":1564,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: OnStar Collection Apps not downloading","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1564"},"parent":{"__ref":"ForumTopicMessage:message:1563"},"body":"

This is not the member experience we strive to provide. Our team here would be more than happy to take a further look into things on our end. So we may, can you please send us additional details to socialmedia@gm.com with ATTN: OnStar Community/GODSGIFT79 in the subject headline. We will keep an eye out for your reply.  

","body@stringLength":"425","rawBody":"

This is not the member experience we strive to provide. Our team here would be more than happy to take a further look into things on our end. So we may, can you please send us additional details to socialmedia@gm.com with ATTN: OnStar Community/GODSGIFT79 in the subject headline. We will keep an eye out for your reply.  

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