Forum Discussion
Onstar can't find my VIN in their system. Brand new vehicle
I've had this new 2024 Colorado for almost a year. Since "new" onstar has not been able to activate my remote services. Just got it back from dealer again and they assured me all is well with the onstar module. Tried activating yet again and still have same issue. Onstar gets error message while searching for my VIN. I've verified the vin 3 ways...tag on windshield, tag on door jamb, and window sticker. All match. Not sure how GM can't find their own vehicle in the computer. Onstar will yet again elevate this problem....I just want the services promised on my window sticker "3 year remote services included"
Any ideas?
1 Reply
Thank you for bringing your concerns to light here, @joeandlauraj. We recognize your frustration and share your desire for a resolution so that you can utilize your OnStar services in your Colorado. Ultimately, we are glad to know that you got in contact with our OnStar teams for further assistance. With your mention of escalation, we encourage you to keep an eye for contact and work closely alongside your owning advisor. Your patience and understanding are appreciated as the details of your situation are reviewed by involved parties. We are also always reachable with a private message at OnStar_Support, and we would be glad to investigate opportunities for support. You can select the envelope icon at the top right of your screen to send us a message with more details.