Forum Discussion
On-Star Telmetric Module Failed
I bought my 2023 Chevy Tahoe brand new in 2022. On-star Module Failed a week ago. Dealership said my extended warranty did not cover it. Part is back-ordered with no ETA. They made me pay for the part before they'd even order it. From what I've read this is a widespread problem that chevy and on-star have known about. I very angry because the whole reason I bought this car was for the entertainment package that no longer works. From also what I've read it could be months before it comes in if it comes in at all. Something needs to be done.
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We do understand your position. Our team can assist further with open communication regarding parts. We work alongside our certified Chevrolet dealership regarding all technical and diagnostic concerns. If you would like to discuss your OnStar module order further, kindly send us a private message. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
Update: I did have to pay for the module before they ordered it, but they have my Tahoe now and the part came in yesterday and they are fixing it. I pray nothing else goes wrong.
Our team greatly appreciates this update related to your hardware. Again, we are only a private message away if you have any continued trouble after repairs. We are here to help in any way that we can regarding your OnStar connection.
Glad to hear that you are getting the repairs completed now. I have a 2023 Buick Envision and noticed 2 weeks ago that the OnStar button was not lit up, my navigation wasn’t working. I called OnStar and was told I needed to contact my dealership, which I did. I was told the module was on back order with no ETA. I am going on vacation the end of this month and the end of June and I will be driving my vehicle. Was hoping to have my OnStar fixed by then for the navigation as well as for safety. Well we will see.
Our team regrets to hear that similar difficulties have befallen you and your 2023 Buick Envision, @LLdunja. We're glad to hear that you're already working alongside your preferred dealership to best address these concerns. If you'd like an added layer of support and communication between yourself and the dealership as they work to address these concerns in as timely a manner as possible, please don't hesitate to reach out to us privately to continue this conversation. To connect with us further, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping an eye out for your response and hope to hear from you again.