Forum Discussion
On-Star Telmetric Module Failed
Glad to hear that you are getting the repairs completed now. I have a 2023 Buick Envision and noticed 2 weeks ago that the OnStar button was not lit up, my navigation wasn’t working. I called OnStar and was told I needed to contact my dealership, which I did. I was told the module was on back order with no ETA. I am going on vacation the end of this month and the end of June and I will be driving my vehicle. Was hoping to have my OnStar fixed by then for the navigation as well as for safety. Well we will see.
Our team regrets to hear that similar difficulties have befallen you and your 2023 Buick Envision, @LLdunja. We're glad to hear that you're already working alongside your preferred dealership to best address these concerns. If you'd like an added layer of support and communication between yourself and the dealership as they work to address these concerns in as timely a manner as possible, please don't hesitate to reach out to us privately to continue this conversation. To connect with us further, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping an eye out for your response and hope to hear from you again.
I received a call earlier this week that the part had come in. I was able to schedule my service for today.
We're elated to learn that your new module has arrived, and this service has been scheduled, @LLdunja. OnStar is looking forward to reuniting you with the connected services that you love very soon. If you should need any additional assistance, please don't hesitate to follow up with us in a private message for the best and continued support. Our team is only a message away.