Forum Discussion

klkenny0917

New Contributor

6 months ago

On Star module broken

MariaAg

New Contributor

4 months ago

Same thing here - 2023 Tahoe, GPS connection has been on and off with my phone, now it is completely severed, WiFi does not work, OnStar does not work. Called OnStart only to find out that it’s not covered by warranty and, after speaking to the dealership, I would be out $700+ to replace the module which is on a back order and no one knows when it will ship. OH, here is a kicker - I have to prepay for that part/labor ahead of time so they can order it. Seriously, GM??? I got the car new, I pay for OnStar preferred plus WiFi and I can’t even use it. This is a disappointment. This needs to be escalated into a recall, plain and simple.

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broken","id":"message:2887","revisionNum":1,"repliesCount":27,"author":{"__ref":"User:user:25479"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2887"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2887"},"body@stripHtml({\"truncateLength\":200})":" I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone...","body@stringLength":"815","rawBody":"

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone even had their on star module replaced if having similar issue? This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

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