Forum Discussion

klkenny0917

New Contributor

6 months ago

On Star module broken

Jeff_Elston

New Contributor

5 months ago

Well I might as well chime in too.... I have a 2022 Sierra Denali, and its been out for a month. Originally took it in for a software update/recall and they thought that would fix it. Of course it did NOT, to had to make a new appointing just to find out the On Star module was bad. I see several other owners having the same problem, not sure why my dealership didn't know about this, but does anyone know what the problem is with getting the new module?

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broken","id":"message:2887","revisionNum":1,"repliesCount":27,"author":{"__ref":"User:user:25479"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2887"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2887"},"body@stripHtml({\"truncateLength\":200})":" I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone...","body@stringLength":"815","rawBody":"

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone even had their on star module replaced if having similar issue? This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

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