Forum Discussion
On Star module broken
I have a 2023 Yukon 47,000, 2 years old. First I was told the Telecommunications module was defective costing $1500. Now I'm told that the OnStar module is also bad another $400. GMC unilaterally and arbitrarily added the charge of $1500 for 3 years of OnStar service onto my custom-ordered car (as they did with all 2023 models), they should provide 3 years of protection to the parts that provide the service or offer a refund of the unusable service due to equipment failure. GMC sold 2.6 million cars in 2023, which is close to 4 billion dollars in profit from these forced 3-year contracts, GMC can afford to warranty for the forced contract period
- ts6 months agoNew Contributor II
Same here, 2023 sierra, onstar been out 3 months, gm blames onstar, onstar blames gm. They listed that $1500 addition as "trial" onstar membership so no refund.
- stbelyeu6 months agoNew Contributor II
I sent the CEO of GM and email and 2 weeks later my part showed up. Even the dealership was shocked.
- PremierCSHV6 months agoNew Contributor II
Can you share the email address?