Forum Discussion
On Star module broken
2023 Bolt EUV...47,200 miles and change. The WiFi, OnStar, Super Cruise and all forms of regular Cruise Control (Adaptive and Regular) have failed. Since the microphones for the Infotainment system are wired through OnStar, those have also failed. THANKFULLY, all of the safety features of the car are still working. But...the Telematics Module (which I am sure is the same for all the GM vehicles in this thread) has failed--at least that is what the dealership told me. AND, the part is on backorder. Looks like GM got a bad batch of these modules and they have made their way into many of their models. Tahoe, Sierra Denali, Suburban, Bolt EUV. I do wonder if there is going to be a recall on this part. If there are this many people complaining in an open forum, you can count on the fact that there is a 1 in 50 chance that everyone is reporting it here. That means there have been at LEAST 200 failures of this unit. The fact that it is on backorder should be very telling...in the world of CMS (Component Manufacturing Services) and the need to do a PPAP (Production Part Approval Process), this means it will be at LEAST 90 days before they get them back on the shelves. My dealership told me they have had similar parts that took 9 months to resupply. Come on GM...you can do better than this!
- Jdogsparky265 months agoNew Contributor
What is the status of this? 41k same thing. Went to the dealer today and they want 1100. I’m going to bring it to my regular mechanic to do it cheaper.
- Advisor_Helen5 months agoModerator
We understand the frustrations that unexpected costs can cause. Please know, our social care team is in the best position to assist alongside our certified GM dealerships. If you have any questions or concerns related to your module and would like an additional layer of support alongside your dealer, kindly send us a private message to OnStar_Support. To start, select the envelope icon at the top right of your screen. Any details will allow us to best assist.
- mscardona15 months agoContributor II
NOT TRUE… moderators CANT do anything. They should be encouraging GM to issue a NATIONWIDE RECALL on this module.