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klkenny0917's avatar
klkenny0917
New Contributor
6 months ago

On Star module broken

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone...
mbailey53's avatar
mbailey53
New Contributor
6 months ago
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Just found out today I have the same problem on a 2023 suburban. Had noticed the wifi wasn't working, the light by the OnStar button wasn't on, and also how the clocks were off time. Took it to the dealership and they say not only is it a repair I'll have to pay for, but they don't know when they'll get the module to correct it. Very frustrating! 

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broken","id":"message:2887","revisionNum":1,"repliesCount":27,"author":{"__ref":"User:user:25479"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2887"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2887"},"body@stripHtml({\"truncateLength\":200})":" I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone...","body@stringLength":"815","rawBody":"

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone even had their on star module replaced if having similar issue?  This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

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I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone even had their on star module replaced if having similar issue?  This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

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Just found out today I have the same problem on a 2023 suburban. Had noticed the wifi wasn't working, the light by the OnStar button wasn't on, and also how the clocks were off time. Took it to the dealership and they say not only is it a repair I'll have to pay for, but they don't know when they'll get the module to correct it. Very frustrating! 

","body@stringLength":"361","rawBody":"

Just found out today I have the same problem on a 2023 suburban. Had noticed the wifi wasn't working, the light by the OnStar button wasn't on, and also how the clocks were off time. Took it to the dealership and they say not only is it a repair I'll have to pay for, but they don't know when they'll get the module to correct it. Very frustrating! 

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