Forum Discussion
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
178 Replies
I want in on this! My Tahoe purchased in 2023 has been without this service since 2024. No resolve or answers in sight from anyone.
We regret to hear that your Tahoe has been without OnStar services, @ChevyGirl. Our team would like to learn more about your situation and help wherever we can alongside your preferred dealership. We can serve as a liaison between you and the trained service technicians, while they address your vehicle and work toward a resolution. When you can, please send us a private message with your full name and contact information (including email and phone), VIN, current mileage, and dealership name/location to OnStar_Support. Any other context you may wish to share is also appreciated, as this can help us to investigate. To send this message, simply click the envelope icon at the top right of your screen. We will be keeping an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
Please keep me in the loop on this. I have a 2025 Chevy Equinox that my Google Assistant and Google Maps do not work depending on the day. Keating Chevrolet in Conroe, TX is trying to say I have to have the internet but my Onstar Basic says Navigation is included. Why sell a vehicle that has to have internet to run the services? Even with my Android auto hooked up it still shows me offline and can't connect. This obviously needs to be recalled. Onstar and the dealerships just treat us like we are dumb. I still have my bumper to bumper warranty as well.
Marilyn Hopper
Conroe, TX
Thank you for reaching out and being a valued OnStar Member. We’d be happy to assist you with your Google Built-In concerns and answer any additional questions about your Plan. So that we can begin reviewing your account, could you please send us a private message to OnStar_Support with your full name, as well as your OnStar account number or the VIN associated with your Equinox? Please select the envelope in the upper right corner of your screen to begin. We’ll be here to help as soon as we hear from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
Tracie Harden
Conyers, GA
2025 Chevrolet Traverse
We regret to learn of the difficulty you've endured while working to address OnStar module and battery concerns with your Traverse, Tracie. Allow our team to look into this further so we may better gauge how we can assist. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
My 2025 Chevrolet Traverse started having issues with the instant module and it killed 2 batteries. My vehicle has now been sitting at the dealership for 2 weeks. They were hesitant about giving me a loaner, but I wouldn’t let up.
Non working onstar module at 7700mi. No remote start. No GPS. No onstar connectivity. No garage openers. No apps. No WiFi. The usual delete apps, hard restarts multiple times, nothing works. Have now gone back to using a remote for the garage doors, haven’t used one since 2015 but since this is all programmed into the screen with no physical buttons, we’re back to it. I will be expecting extensions on all services I am without.
We recognize the frustration that can accompany unexpected concerns, @Buick20SUV25. Our team would like to learn more about the situation with your OnStar module and explore opportunities for assistance. Please send us a private message to OnStar_Support with additional details to do so. Just select the envelope icon at the top right of your screen to get started.
Just contacted an attorney at 215-875-3000. Give them a call. Time to hold GM responsible.
Reported to NHTSA as well.Please everyone reach out to Hagens Berman's if you have this issue. They are the ones that handled the recent Toyota case and are the best firm I can find to take this on! Clear safety issue given On Star for accidents here we have good standing on since they are using parts to continue building instead of fix the issue. Please reach out so we can get an idea of the class size.
https://www.hbsslaw.com/cases/auto-defect-complaints#block-form-block
I am looking into a private suit here. Same boat as you all. They sold us a car advertising advanced telematics features and they simply have not delivered. Embarrassing level of quality from GM. Compare the traverse to Toyota rav 4 on the NHSTA complain sometime, it’s borderline comical.
Have discussed with two law firms and they both thought I had a case for a diminished value claim and potentially a lemon law claim if the vehicle is under 12,000 miles. Mine happened at 12,400 of course. I am debating whether to file privately or wait for a class action. One or the other will be happening I promise you that.
We want you to know that our team would glad to connect and look into your module concern. While we are unable to expedite repair or part deliveries, our team would still be glad to provide you with an extra layer of support. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
So what are you able to do? I am pretty sure they are still building traverses at the factory so there are parts available but, Chevy is choosing to build new vs. fix the junk they put out on the road.
Adrian Shipley
2024 Chevy equinox EV two RS trim
Please everyone reach out to Hagens Berman's if you have this issue. They are the ones that handled the recent Toyota case and are the best firm I can find to take this on! Clear safety issue given On Star for accidents here we have good standing on since they are using parts to continue building instead of fix the issue. Please reach out so we can get an idea of the class size.
https://www.hbsslaw.com/cases/auto-defect-complaints#block-form-block
Our team would like to learn more about your concerns and assist to the best of our abilities, Adrian. When you have the chance, please send us a private message to OnStar_Support so we can get started.
There is nothing Onstar will or can do, what you guys needs to do is pay for these modules that are broken or else Chevrolet and Onstar will suffer in sales!
@chauser - I think I've figured out the issueMy recent discovery and theory on why wifi hotspot doesn't work