Forum Discussion
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
178 Replies
My GPS worked for 7 months on my new 2025 Equinox EV. A second dealer finally ordered a new unit, but I got the same message as the rest of you--on backorder. I was told I was LUCKY the rest of my car works! I buy a new car so I don't have to sit in the dealership waiting for parts. I have to say I never had this problem with any other brand of car. I'm going back to Toyota when I can get out of this deal. Has anybody checked out Toyota's hydrogen car that uses water?
Hi everyone, this is also happening to us with our 2025 enclave. It has to be jumped twice this weekend, and then we were told the on star module had drained the entire car battery to the point it will no longer turn on. We purchased this car brand new just months ago.
After you repair the battery, remember to check whether your Onstar module is still working properly and whether the blue light is still on.
We see your previous comments regarding these concerns, Jennifer, and ask that you please send us a private message to OnStar_Support for further assistance by selecting the envelope icon at the top right of your screen. Our team will be sure to watch for your outreach.
I am in this same boat with a 24 Lyriq. Been to 2 dealers, it sat at then for almost 2 months. They replaced the GPS antenna and it worked for a while then the dreaded "Service Emergency Calling". The GPS works intermittently. There doesn't seem to be much pressure on GM to resolve the issue.
I believe that "Service Emergency Calling" is potentially a safety issue. I don't want to lemon law the car is a dealer screwed me once, that needed a lawyer to sort out. It was still a losing issue for me.
2023 Chevy Tahoe Premium purchased March of 2025 with ruffly 50k miles. April of 2025 got the epic transmission valve failure curse so had to have the transmission replaced (Extended warranty covered). Got the vehicle back in May of 2025 & ironically the GPS & Onstar suddenly not working, Telematics module went bad just sitting waiting on a transmission!!!! 5 months late plus $1150 big ones out of pocket and my telematics module finally arrives…. Once installed (last week) I’m told I only have a 12 month warranty on the part, imaging that!!!!
I’m definitely hoping for a class action suit!!!!
Wow! I'm so sorry to hear this. I'm so regretful of my decision which is similar to yours. Purchased a 2023 Buick Envision in March of 2025 with about 49k miles. I did not buy an extended warranty. Two-ish weeks post purchase the check engine light came on and it's a few months worth of story but cutting to the chase, I replaced the Telematics Module. Interestingly, my warranty is two years. I wonder if that is dealer specific. Mine was done at a dealer in Torrance, California.
Thank you for sharing your experience here. Our team appreciates all feedback and we're glad to hear that your telematics module has been replaced. Please feel free to send us a private message if you had any questions or concerns.
Yes these vehicles are trash! I have a 2025 Terrain and the accelerator is now sticking. At fist i thought it may have been something I did but nope. It is now doing it more often. Was in the shop for a on star module for a month. Who knows how long they will have to keep it. This is a mess. Regretting this very costly purchase!
This is certainly not something we like to hear. With safety being an utmost priority, we understand your displeasure with this situation. So we may learn more about your recent experience, please send us a private message with more information about your accelerator concern. To send us a private message, select the envelope at the top right the page. Please send the private message to OnStar_Support. We'll be on the lookout for your message.
Rewrite Hello everyone so I have a 2024 Tahoe and our Wi-Fi we bought the unlimited package has been working in a mentally but within the last few months it is not my workaround is actually kind of complicated but if you have a similar issue try and follow along if your phone is automatically connecting via hot Android auto try and disconnect that and connect to the other Wi-Fi module there's two Wi-Fi that the car gives off the Android auto and the regular Wi-Fi and connect to that one make sure you stop the Android auto from automatically starting so it doesn't take over forget the Android auto Wi-Fi forget it within the Wi-Fi details and then you can connect to the regular Wi-Fi and your Wi-Fi should be working this is how I've been using it for the past couple months but I think they pushed out an update where I can no longer use it.
Also does anyone have a entertainment system in their back seats I can tell you that the car is getting data connection to run the back entertainment system of Hulu YouTube my audible all those things are running with data but the Wi-Fi is an issue
@chauser - I think I've figured out the issueMy recent discovery and theory on why wifi hotspot doesn't work
Adrian Shipley
2024 Chevy equinox EV two RS trim
Our team would like to learn more about your concerns and assist to the best of our abilities, Adrian. When you have the chance, please send us a private message to OnStar_Support so we can get started.
There is nothing Onstar will or can do, what you guys needs to do is pay for these modules that are broken or else Chevrolet and Onstar will suffer in sales!
Please everyone reach out to Hagens Berman's if you have this issue. They are the ones that handled the recent Toyota case and are the best firm I can find to take this on! Clear safety issue given On Star for accidents here we have good standing on since they are using parts to continue building instead of fix the issue. Please reach out so we can get an idea of the class size.
https://www.hbsslaw.com/cases/auto-defect-complaints#block-form-block
I am looking into a private suit here. Same boat as you all. They sold us a car advertising advanced telematics features and they simply have not delivered. Embarrassing level of quality from GM. Compare the traverse to Toyota rav 4 on the NHSTA complain sometime, it’s borderline comical.
Have discussed with two law firms and they both thought I had a case for a diminished value claim and potentially a lemon law claim if the vehicle is under 12,000 miles. Mine happened at 12,400 of course. I am debating whether to file privately or wait for a class action. One or the other will be happening I promise you that.
We want you to know that our team would glad to connect and look into your module concern. While we are unable to expedite repair or part deliveries, our team would still be glad to provide you with an extra layer of support. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
So what are you able to do? I am pretty sure they are still building traverses at the factory so there are parts available but, Chevy is choosing to build new vs. fix the junk they put out on the road.
Please everyone reach out to Hagens Berman's if you have this issue. They are the ones that handled the recent Toyota case and are the best firm I can find to take this on! Clear safety issue given On Star for accidents here we have good standing on since they are using parts to continue building instead of fix the issue. Please reach out so we can get an idea of the class size.
https://www.hbsslaw.com/cases/auto-defect-complaints#block-form-block
Just contacted an attorney at 215-875-3000. Give them a call. Time to hold GM responsible.
Reported to NHTSA as well.