Forum Discussion
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
205 Replies
Tracie Harden
Conyers, GA
2025 Chevrolet Traverse
We regret to learn of the difficulty you've endured while working to address OnStar module and battery concerns with your Traverse, Tracie. Allow our team to look into this further so we may better gauge how we can assist. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
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My 2025 Chevrolet Traverse started having issues with the instant module and it killed 2 batteries. My vehicle has now been sitting at the dealership for 2 weeks. They were hesitant about giving me a loaner, but I wouldn’t let up.
Non working onstar module at 7700mi. No remote start. No GPS. No onstar connectivity. No garage openers. No apps. No WiFi. The usual delete apps, hard restarts multiple times, nothing works. Have now gone back to using a remote for the garage doors, haven’t used one since 2015 but since this is all programmed into the screen with no physical buttons, we’re back to it. I will be expecting extensions on all services I am without.
We recognize the frustration that can accompany unexpected concerns, @Buick20SUV25. Our team would like to learn more about the situation with your OnStar module and explore opportunities for assistance. Please send us a private message to OnStar_Support with additional details to do so. Just select the envelope icon at the top right of your screen to get started.
Just contacted an attorney at 215-875-3000. Give them a call. Time to hold GM responsible.
Reported to NHTSA as well.Please everyone reach out to Hagens Berman's if you have this issue. They are the ones that handled the recent Toyota case and are the best firm I can find to take this on! Clear safety issue given On Star for accidents here we have good standing on since they are using parts to continue building instead of fix the issue. Please reach out so we can get an idea of the class size.
https://www.hbsslaw.com/cases/auto-defect-complaints#block-form-block
I am looking into a private suit here. Same boat as you all. They sold us a car advertising advanced telematics features and they simply have not delivered. Embarrassing level of quality from GM. Compare the traverse to Toyota rav 4 on the NHSTA complain sometime, it’s borderline comical.
Have discussed with two law firms and they both thought I had a case for a diminished value claim and potentially a lemon law claim if the vehicle is under 12,000 miles. Mine happened at 12,400 of course. I am debating whether to file privately or wait for a class action. One or the other will be happening I promise you that.
We want you to know that our team would glad to connect and look into your module concern. While we are unable to expedite repair or part deliveries, our team would still be glad to provide you with an extra layer of support. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
So what are you able to do? I am pretty sure they are still building traverses at the factory so there are parts available but, Chevy is choosing to build new vs. fix the junk they put out on the road.
Adrian Shipley
2024 Chevy equinox EV two RS trim
Please everyone reach out to Hagens Berman's if you have this issue. They are the ones that handled the recent Toyota case and are the best firm I can find to take this on! Clear safety issue given On Star for accidents here we have good standing on since they are using parts to continue building instead of fix the issue. Please reach out so we can get an idea of the class size.
https://www.hbsslaw.com/cases/auto-defect-complaints#block-form-block
Our team would like to learn more about your concerns and assist to the best of our abilities, Adrian. When you have the chance, please send us a private message to OnStar_Support so we can get started.
There is nothing Onstar will or can do, what you guys needs to do is pay for these modules that are broken or else Chevrolet and Onstar will suffer in sales!
@chauser - I think I've figured out the issueMy recent discovery and theory on why wifi hotspot doesn't work
Rewrite Hello everyone so I have a 2024 Tahoe and our Wi-Fi we bought the unlimited package has been working in a mentally but within the last few months it is not my workaround is actually kind of complicated but if you have a similar issue try and follow along if your phone is automatically connecting via hot Android auto try and disconnect that and connect to the other Wi-Fi module there's two Wi-Fi that the car gives off the Android auto and the regular Wi-Fi and connect to that one make sure you stop the Android auto from automatically starting so it doesn't take over forget the Android auto Wi-Fi forget it within the Wi-Fi details and then you can connect to the regular Wi-Fi and your Wi-Fi should be working this is how I've been using it for the past couple months but I think they pushed out an update where I can no longer use it.
Also does anyone have a entertainment system in their back seats I can tell you that the car is getting data connection to run the back entertainment system of Hulu YouTube my audible all those things are running with data but the Wi-Fi is an issue
2023 Chevy Tahoe Premium purchased March of 2025 with ruffly 50k miles. April of 2025 got the epic transmission valve failure curse so had to have the transmission replaced (Extended warranty covered). Got the vehicle back in May of 2025 & ironically the GPS & Onstar suddenly not working, Telematics module went bad just sitting waiting on a transmission!!!! 5 months late plus $1150 big ones out of pocket and my telematics module finally arrives…. Once installed (last week) I’m told I only have a 12 month warranty on the part, imaging that!!!!
I’m definitely hoping for a class action suit!!!!
Yes these vehicles are trash! I have a 2025 Terrain and the accelerator is now sticking. At fist i thought it may have been something I did but nope. It is now doing it more often. Was in the shop for a on star module for a month. Who knows how long they will have to keep it. This is a mess. Regretting this very costly purchase!
Please everyone reach out to Hagens Berman's if you have this issue. They are the ones that handled the recent Toyota case and are the best firm I can find to take this on! Clear safety issue given On Star for accidents here we have good standing on since they are using parts to continue building instead of fix the issue. Please reach out so we can get an idea of the class size.
https://www.hbsslaw.com/cases/auto-defect-complaints#block-form-block
Wow! I'm so sorry to hear this. I'm so regretful of my decision which is similar to yours. Purchased a 2023 Buick Envision in March of 2025 with about 49k miles. I did not buy an extended warranty. Two-ish weeks post purchase the check engine light came on and it's a few months worth of story but cutting to the chase, I replaced the Telematics Module. Interestingly, my warranty is two years. I wonder if that is dealer specific. Mine was done at a dealer in Torrance, California.
Transmission valve failure occurred at 60,900 miles and the Chevy warranty expired at 60k so had to use extended warranty. The extended warranty I purchased did not cover the module.