Forum Discussion
CarPlay steering wheel controls
The forward and backward track buttons on the steering wheel work normally when a CarPlay session first starts. After some driving they stop responding. Skipping tracks does nothing from the wheel. Volume control on the wheel still works, and the buttons work fine for native audio sources, so this is isolated to the CarPlay session.
The common advice is to switch to Bluetooth and back to wireless CarPlay. That doesn’t hold up in real use. I don’t notice the buttons have stopped until I’m already driving, and I can’t reconnect the phone safely while the car is moving. So the fix only works if I pull over and stop, which defeats the purpose of having controls on the wheel. This needs a real fix, not a manual reconnect.
Is this a known issue with a software fix? If there’s an infotainment update that addresses the CarPlay media control handoff, I’d like to get it applied. If a service visit is needed, let me know.
Vehicle: 2025 Cadillac Lyriq
1 Reply
We appreciate your connection to shed light on your experiences with CarPlay, @shadrenaldo. As an initial attempt to troubleshoot and find CarPlay guidance, we encourage you to visit the Apple CarPlay and Android Auto section on page 142 of your Vehicle Owner's Manual. If you do not have a physical copy handy, you can access a digital version of the Owner’s Manual by visiting: https://www.cadillac.com/support/vehicle/manuals-guides. If this proves unhelpful, our team would like to learn more about your situation and explore opportunities for assistance. To start, send us a private message to OnStar_Support by selecting the envelope at the top right of the page. In your outreach, please include your full name, VIN, current mileage, and the name/location of your preferred dealership. Any other details you can share are also appreciated, as context can aid in our investigation. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.