Forum Discussion
Questions with onstar in a 2023 Buick Encore
I have a 2023 Buick Encore and when I purchased my vehicle thought I had onstar for a limited time, or so I was told. Thought it was for three years. Yesterday my onstar system started talking to me saying something like “onstar is on” or something like that. It has never done that since I’ve had the car. I checked on “my Buick app” and it says I have onstar for free until 2033 and I have no idea how I have that. I was told it was free for limited time then I’d have to purchase a plan after free on expired. My questions are… How can I find out which plan I have? Why would my onstar just start speaking to me without being prompted? Could someone else have updated and paid for additional service and how would I find that out? Thank you
1 Reply
We would be happy to look into your OnStar plan details for you @BOGIE. Please send a private message to OnStar_Support by clicking the envelope icon at the top right of the page so we can look into your account. Please include your full name, as well as your VIN or OnStar account number. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.