CarPlay steering wheel controls

We appreciate your connection to shed light on your experiences with CarPlay, @shadrenaldo. As an initial attempt to troubleshoot and find CarPlay guidance, we encourage you to visit the Apple CarPlay and Android Auto section on page 142 of your Vehicle Owner's Manual. If you do not have a physical copy handy, you can access a digital version of the Owner’s Manual by visiting: https://www.cadillac.com/support/vehicle/manuals-guides. If this proves unhelpful, our team would like to learn more about your situation and explore opportunities for assistance. To start, send us a private message to OnStar_Support by selecting the envelope at the top right of the page. In your outreach, please include your full name, VIN, current mileage, and the name/location of your preferred dealership. Any other details you can share are also appreciated, as context can aid in our investigation. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.