Forum Discussion

BILLC's avatar
BILLC
New Contributor
11 months ago

Cannot accept User Terms for Connected Vehicles

When I go to my account in the MyBuick app or go to Onstar.com I am told that I have to accept the User Terms.  I click accept and the app goes back to the top of the page saying I have to accept the terms.

I am unable to view my account.  OnStar has not been able to correct this problem.   They assure me my account t will not be canceled but I am not able to view my account

5 Replies

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    11 months ago

    Thank you for sharing these details regarding your service concerns. Please know, our internal Technical Team is in the best position to take a further look into your account details and assist further with your Terms and Conditions. If you are having trouble connecting with them, kindly let us know. 

    • Blarghargin's avatar
      Blarghargin
      New Contributor
      8 months ago

      Its been 4 months and I’m having the same issue. Is your internal technical team really in the best position?

      • Advisor_Helen's avatar
        Advisor_Helen
        Moderator
        8 months ago

        We do regret to hear of any ongoing trouble with accepting the User Terms. To clarify, have you also connected with a live Advisor regarding this concern? Our team would like to learn more about your current experience and help in any way that we can moving forward. So we may, feel free to send us a private message. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
         

  • ddepner's avatar
    ddepner
    New Contributor
    5 months ago

    I have been having this same issue with the MyChevrolet app for almost a month now. Spoke to an advisor on the phone, through chat and through the "OnStar button" still no fix. I cannot fully use my app because it will not connect to my car because I cannot accept the terms and I have given consent over the phone numerous of times which they say they accept but it never really accepts it. 

    • Advisor_Ahmed's avatar
      Advisor_Ahmed
      Moderator
      5 months ago

      We know how frustrating not being able to use your myChevrolet app can be. Our team would be glad to connect with you and further assist with this concern with the user terms and conditions. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.