Forum Discussion

BILLC's avatar
BILLC
New Contributor
7 months ago

Cannot accept User Terms for Connected Vehicles

When I go to my account in the MyBuick app or go to Onstar.com I am told that I have to accept the User Terms.  I click accept and the app goes back to the top of the page saying I have to accept the...
Blarghargin's avatar
Blarghargin
New Contributor
3 months ago

Its been 4 months and I’m having the same issue. Is your internal technical team really in the best position?

Advisor_Helen's avatar
Advisor_Helen
Moderator
3 months ago

We do regret to hear of any ongoing trouble with accepting the User Terms. To clarify, have you also connected with a live Advisor regarding this concern? Our team would like to learn more about your current experience and help in any way that we can moving forward. So we may, feel free to send us a private message. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
 

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When I go to my account in the MyBuick app or go to Onstar.com I am told that I have to accept the User Terms.  I click accept and the app goes back to the top of the page saying I have to accept the terms.

I am unable to view my account.  OnStar has not been able to correct this problem.   They assure me my account t will not be canceled but I am not able to view my account

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We do regret to hear of any ongoing trouble with accepting the User Terms. To clarify, have you also connected with a live Advisor regarding this concern? Our team would like to learn more about your current experience and help in any way that we can moving forward. So we may, feel free to send us a private message. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
 

","body@stringLength":"514","rawBody":"

We do regret to hear of any ongoing trouble with accepting the User Terms. To clarify, have you also connected with a live Advisor regarding this concern? Our team would like to learn more about your current experience and help in any way that we can moving forward. So we may, feel free to send us a private message. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
 

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Its been 4 months and I’m having the same issue. Is your internal technical team really in the best position?

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Its been 4 months and I’m having the same issue. Is your internal technical team really in the best position?

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