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New Contributor

2 months ago

Ap Connectivity

Just came home with a brand new 2025 escalade and none of the apps work. Spent over an hour on the phone with OnStar only to be told that they need to escalate the problem to a higher level - and then it probably be three business days before I even hear back. Very frustrated with this new purchase.

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We understand how frustrating escalations and extended wait times can be. Our team would like to help in any way that we can regarding your new ownership experience. So we may take a further look into your account and check on your case, please send us a private message with more information related to your concern. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

Advisory _Helen

when trying to use the features like the web browser, YouTube or Hulu a message appears that says that I can only watch with this content with an active in vehicle streaming video subscription. Ask the driver to contact an OnStar advisor to subscribe. Based on the feedback I have received I am fully subscribed and this feature is simply not working. Please advise.

Our team appreciates your follow up regarding these concerns and apologizes for any delay in our response, @NewCaddyO. We can see that you were consulting with some of our live advisors to address these difficulties with your 2025 Cadillac Escalades' streaming capabilities. At this time, have these troubles been resolved for you? If not, please don't hesitate to follow up with us here or in a private message for further assistance. Our team is only a message away and always ready to support our dedicated OnStar Members.

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