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NewCaddyO's avatar
NewCaddyO
New Contributor
6 months ago

Ap Connectivity

Just came home with a brand new 2025 escalade and none of the apps work. Spent over an hour on the phone with OnStar only to be told that they need to escalate the problem to a higher level - and the...
NewCaddyO's avatar
NewCaddyO
New Contributor
6 months ago

Advisory _Helen

when trying to use the features like the web browser, YouTube or Hulu a message appears that says that I can only watch with this content with an active in vehicle streaming video subscription. Ask the driver to contact an OnStar advisor to subscribe. Based on the feedback I have received I am fully subscribed and this feature is simply not working. Please advise.

 

  • Advisor_Jack's avatar
    Advisor_Jack
    Moderator
    6 months ago

    Our team appreciates your follow up regarding these concerns and apologizes for any delay in our response, @NewCaddyO. We can see that you were consulting with some of our live advisors to address these difficulties with your 2025 Cadillac Escalades' streaming capabilities. At this time, have these troubles been resolved for you? If not, please don't hesitate to follow up with us here or in a private message for further assistance. Our team is only a message away and always ready to support our dedicated OnStar Members.