Forum Discussion
2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
My OnStar’s been out since January 2026. Called 2 dealerships, got the same answer….nationwide back order. What does that mean???? Just make more for crying out loud!
Hey… my OnStar module has been out since 2024!!! Still haven’t gotten it fixed… 2 YEARS my Buick is useless without the features this MODULE controls. I’ve written about this on many other threads over the years, I’ve reached out to government agencies, spoke to GM reps in headquarters, reached out to State Attorney General… It’s an outrage that this isn’t covered under LEMON LAWS because this module controls many SAFETY FEATURES in the vehicle not to mention WIFI and CONNECTIVITY. Good luck trying to get it fixed at no charge if you are out of your POWERTRAIN warranty… So that means after 36,000 miles this car became USELESS. Speaking to OnStar was my FIRST DEAD END because they did NOTHING to fix or help the situation… Just wanted to give you a heads up on what to expect from these people. Just waiting now to gather enough DOWN PAYMENT to go into something else… I’m thinking TOYOTA is the way to go!
This experience sounds frustrating, @mscardona1. We have the goal to see you enjoying your Buick, your elected OnStar services, and everything else the vehicle has to offer you when behind the wheel. Allow us to learn more about your OnStar Module situation. Once connected, we can best explore opportunities for support while your vehicle is addressed by the trained technicians of your local dealership for repairs. At your convenience, send us a private message to OnStar_Support with more details. Be sure to include your contact information (Full name, phone, email), current mileage, your VIN and the name/location of your dealership. Any other details you can share on where things stand currently with your vehicle are also appreciated. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.