Forum Discussion
2023 GMC Sierra- Module Fail
Exact same issue 2022 GMC Sierra Denali.
It’s beyond a nightmare! Most companies would be out of business by now! Look above… now look at the OnStar HOT MESS EXPRESS!!
Judy, I agree. I can’t believe there’s not a class action lawsuit against them. I can’t believe GM hasn’t put a stop to this scandal. OnStar work just like updates on your cell phone. Apple can do an update to slow your battery down so you have to go get another phone or battery put in. OnStar programs the module to go out at end of your dealer subscription so you have to go in and get a new one. Unfortunately, your situation is a little different than the norm. It’s all a scam and they know it. OnStar would be out of business if they did their job and warranty all the modules instead of having the customer foot the cost. It blows my mind how many people have had an issue with OnStar and there modules. I get it, it’s frustrating calling into OnStar and getting transfer over and over just to get zero answers, but to go back to the dealer. OnStar should have a platform just for this issue and supply a way to reboot or program your car system without dealing with the dealer. I mean they can tell you everything else that’s wrong with your car, but they cant seem to help or fix the problem. OnStar’s favorite motto “ take it back to the dealer”! WHAT A JOKE!
We know how upsetting these concerns must be, Judy. Our team would be glad to look into things for you. Please send us a private message, and we will assist you further.
How many more calls, texts, and private messages am I going to have to do? It’s an every other day event for me and nobody…. Not even your so called TECH TEAM can answer my questions or even so much as fix anything after 6 weeks. It’s so bad dealing with a new person every single time and having to REPEAT myself over and over again to where I cry when I have to deal with yall at ONSTAR! I’m sorry, but I’ve dealt with so many of you advisors and I have found that not a single one of you have been able to fix anything or help in any way. Every time I call I am transferred at least 3 times with each having to repeat myself. I’m so over ONSTAR. Not sure what happened over the past decade since having ONSTAR in my Monte Carlo, but it’s the worst company ever now. Not sure what another private message, text, or call will do? I am truly tired of repeating myself! Use the information provided. Y’all should have me on auto repeat by now! I refuse to be transferred multiple times and deal with incompetence every other day. I spent 30 years in HR before retiring and I would never have untrained employees. Y'all need to figure it out because what’s going on within ONSTAR right now is unacceptable. I’m the crazy one for paying for the stress yall cause a few days a week!
Good luck Judy! This is the same method and protocol I’ve had to succumb to since March 5th. Keep up the efforts and maintain the community aware of the lack of customer service.