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Yveno76
New Contributor
7 months ago

2 Months with The Lyric - Still Waiting on Onstar to Setup my app

I Have been Trying to Setup My Cadi App For 2 Months with ONSTAR Every time I Called they said I Will Get An Email to Finish The Setup Or I Get Transferred to a Phantom Number.. I Just Don't Under...
Ckay's avatar
Ckay
New Contributor
7 months ago
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It's been 3 and a half months for me, OnStar module already replaced and still can't connect the myCadillac app.  It's been escalated and prioritized, and the dealership has even started putting pressure on OnStar to get this issue addressed, yet nothing.  So unfortunately I wouldn't hold your breath.  Apparently the people at OnStar are incapable or unwilling to stand by their service.

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Advisor_Kayla
Contributor
7 months ago
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Our team understands that having your vehicle equipped with an OnStar module is very important to access any of your OnStar equipped features. We would like you to inform you that your concerns have not gone unnoticed, and we would like to assist as best we can. Do know that if you currently have an open case with the OnStar team or Customer Service team, we recommend continuing to work alongside them and your dealer as they will be in the best position to assist. If you do not have any active cases open at the moment, we can help provide an extra layer of support in this matter. To ensure we can provide the next best steps, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Ckay" in the subject headline. 

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I Have been Trying to Setup My Cadi App For 2 Months with ONSTAR
Every time I Called they said I Will Get An Email to Finish The Setup
Or I Get Transferred to a Phantom Number..
I Just Don't Understand

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Our team understands that having your vehicle equipped with an OnStar module is very important to access any of your OnStar equipped features. We would like you to inform you that your concerns have not gone unnoticed, and we would like to assist as best we can. Do know that if you currently have an open case with the OnStar team or Customer Service team, we recommend continuing to work alongside them and your dealer as they will be in the best position to assist. If you do not have any active cases open at the moment, we can help provide an extra layer of support in this matter. To ensure we can provide the next best steps, please send us an email to socialmedia@gm.com with \"ATTN: OS Community/Ckay\" in the subject headline. 

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Our team understands that having your vehicle equipped with an OnStar module is very important to access any of your OnStar equipped features. We would like you to inform you that your concerns have not gone unnoticed, and we would like to assist as best we can. Do know that if you currently have an open case with the OnStar team or Customer Service team, we recommend continuing to work alongside them and your dealer as they will be in the best position to assist. If you do not have any active cases open at the moment, we can help provide an extra layer of support in this matter. To ensure we can provide the next best steps, please send us an email to socialmedia@gm.com with \"ATTN: OS Community/Ckay\" in the subject headline. 

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It's been 3 and a half months for me, OnStar module already replaced and still can't connect the myCadillac app.  It's been escalated and prioritized, and the dealership has even started putting pressure on OnStar to get this issue addressed, yet nothing.  So unfortunately I wouldn't hold your breath.  Apparently the people at OnStar are incapable or unwilling to stand by their service.

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It's been 3 and a half months for me, OnStar module already replaced and still can't connect the myCadillac app.  It's been escalated and prioritized, and the dealership has even started putting pressure on OnStar to get this issue addressed, yet nothing.  So unfortunately I wouldn't hold your breath.  Apparently the people at OnStar are incapable or unwilling to stand by their service.

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