This problem has been going on for months. I have deleted and reinstalled the app numerous times which still did not work. Need someone's help with this issue.
It sends the request, then after awhile it states "Please turn on your vehicle to reconnect and try again, contact on star". I have turned on the vehicle, but still the same problem. The app has not updated in many months. Shows incorrect fuel level %, incorrected miles left to empty, and incorrect odometer miles.
Thank you for clarifying this information for us. At this time, we would recommend performing a power cycle on your vehicle before retesting to see if these status values update and your remote commands difficulties resolve. We've attached the instructions for completing this step below. If you should continue to run into trouble after completing this process, please send an email to us at socialmedia@gm.com with, "ATTN: OS Community/Mossberg," in the subject line so that we may further help. We hope to hear from you soon.
Power Cycle Process Steps:
Note: If vehicle is not currently running (engine on, ignition on), the customer will need to start the vehicle and run for at least 60 seconds.
Note: Only to be used, when safe for the customer to do so.
Enter the vehicle and turn ignition on
Move vehicle to an open, uncovered area, if not already
Vehicle should run for at least 60 seconds
Shut off vehicle
Remove Key from ignition or Press start/stop button
Open the driver’s door
Only if Safe to do so, customer to exit vehicle
Key FOB must also exit vehicle
Close Driver's door
All other doors, hatch, liftgate should also be closed
Lock vehicle doors using Key FOB
Key FOB must be outside of vehicle
Critical Step: Wait ~2 minutes (or until OnStar LED goes out)
This allows time for the OnStar unit and other electrical systems to turn off
At a minimum, the OnStar unit needs to turn off
Re-Enter the vehicle and turn ignition on
Move vehicle to an open, uncovered area, if not already
Just had to update the GMC APP and the start feature is not even an option. 3rd update in 3 months, unistall and reinstalled, rebooted the phone and still not there 3.16.25 Why have the app if all the feature are gone and just promote ads and products to buy. Pay for Onstar for nothing
We do appreciate you reaching out to us here regarding the mobile app. Our team regrets to hear of any concerns after recent updates. To clarify, are you seeing any messages or errors when attempting to view the Remote Key Fob? We would be happy to further investigate your concern and assist in any way that we can.
Thanks for providing us with the troubleshooting steps you have already taken. We regret to hear that you're having concerns with your Remote Start. To clarify, are you receiving any error codes at all when attempting to use your Remote Key Fob? Additionally, have you attempted more than 2 remote starts since your ignition cycle? Any additional details are greatly appreciated. Our team is here to help in any way that we can.
I have the same issue Mossberg. Talked to 3 advisors ZERO help. Gas % wrong, oil% wrong, mileage wrong. Has anyone talked to one of the "Connection Experts"?
Our team is saddened to hear that these troubleshooting steps have not been able to presently resolve these concerns with your apps' remote start features. We would like to assist with making sure these features are restored so that you can get back to what really matters with the Chevy you love and rely on. When you can, please send us an email to socialmedia@gm.com with a screenshot of any errors that you may be encountering when attempting to perform the remote start command in the app. Please also make sure to put, "ATTN: OS Community/1KENROD," in the subject line so that we can assist further.
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This problem has been going on for months. I have deleted and reinstalled the app numerous times which still did not work. Need someone's help with this issue.
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This problem has been going on for months. I have deleted and reinstalled the app numerous times which still did not work. Need someone's help with this issue.
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I have deleted and reinstalled the app numerous times which still did not work. Need someone's help with this issue.","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8MQ","node":{"__ref":"ForumReplyMessage:message:4760"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8Mg","node":{"__ref":"ForumReplyMessage:message:7825"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8Mw","node":{"__ref":"ForumReplyMessage:message:4758"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8NA","node":{"__ref":"ForumReplyMessage:message:4980"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8NQ","node":{"__ref":"ForumReplyMessage:message:5233"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:4353":{"__typename":"Conversation","id":"conversation:4353","solved":false,"topic":{"__ref":"ForumTopicMessage:message:4353"},"lastPostingActivityTime":"2025-03-18T09:28:20.905-07:00","lastPostTime":"2025-03-18T09:28:20.905-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:4353":{"__typename":"ModerationData","id":"moderation_data:4353","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:4353_1":{"__typename":"Revision","id":"revision:4353_1","lastEditTime":"2025-01-28T04:47:41.075-08:00"},"CachedAsset:theme:customTheme1-1745613076730":{"__typename":"CachedAsset","id":"theme:customTheme1-1745613076730","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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It sends the request, then after awhile it states \"Please turn on your vehicle to reconnect and try again, contact on star\". I have turned on the vehicle, but still the same problem. The app has not updated in many months. Shows incorrect fuel level %, incorrected miles left to empty, and incorrect odometer miles.
Thank you for clarifying this information for us. At this time, we would recommend performing a power cycle on your vehicle before retesting to see if these status values update and your remote commands difficulties resolve. We've attached the instructions for completing this step below. If you should continue to run into trouble after completing this process, please send an email to us at socialmedia@gm.com with, \"ATTN: OS Community/Mossberg,\" in the subject line so that we may further help. We hope to hear from you soon.
\n
\n
Power Cycle Process Steps:
\n
Note: If vehicle is not currently running (engine on, ignition on), the customer will need to start the vehicle and run for at least 60 seconds.
\n
Note: Only to be used, when safe for the customer to do so.
\n
\n\n
Enter the vehicle and turn ignition on\n \n
Move vehicle to an open, uncovered area, if not already
\n
Vehicle should run for at least 60 seconds
\n
\n
Shut off vehicle
\n
Remove Key from ignition or Press start/stop button
\n
Open the driver’s door
\n
Only if Safe to do so, customer to exit vehicle\n \n
Key FOB must also exit vehicle
\n
\n
Close Driver's door\n \n
All other doors, hatch, liftgate should also be closed
\n
\n
Lock vehicle doors using Key FOB\n \n
Key FOB must be outside of vehicle
\n
\n
Critical Step: Wait ~2 minutes (or until OnStar LED goes out)\n \n
This allows time for the OnStar unit and other electrical systems to turn off
\n
At a minimum, the OnStar unit needs to turn off
\n
\n
Re-Enter the vehicle and turn ignition on\n \n
Move vehicle to an open, uncovered area, if not already
Just had to update the GMC APP and the start feature is not even an option. 3rd update in 3 months, unistall and reinstalled, rebooted the phone and still not there 3.16.25 Why have the app if all the feature are gone and just promote ads and products to buy. Pay for Onstar for nothing
We do appreciate you reaching out to us here regarding the mobile app. Our team regrets to hear of any concerns after recent updates. To clarify, are you seeing any messages or errors when attempting to view the Remote Key Fob? We would be happy to further investigate your concern and assist in any way that we can.
Thanks for providing us with the troubleshooting steps you have already taken. We regret to hear that you're having concerns with your Remote Start. To clarify, are you receiving any error codes at all when attempting to use your Remote Key Fob? Additionally, have you attempted more than 2 remote starts since your ignition cycle? Any additional details are greatly appreciated. Our team is here to help in any way that we can.
I have the same issue Mossberg. Talked to 3 advisors ZERO help. Gas % wrong, oil% wrong, mileage wrong. Has anyone talked to one of the \"Connection Experts\"?
Our team is saddened to hear that these troubleshooting steps have not been able to presently resolve these concerns with your apps' remote start features. We would like to assist with making sure these features are restored so that you can get back to what really matters with the Chevy you love and rely on. When you can, please send us an email to socialmedia@gm.com with a screenshot of any errors that you may be encountering when attempting to perform the remote start command in the app. Please also make sure to put, \"ATTN: OS Community/1KENROD,\" in the subject line so that we can assist further.
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