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Mossberg's avatar
Mossberg
New Contributor
5 months ago

MyChevy App wont remote start/ won't update

This problem has been going on for months. I have deleted and reinstalled the app numerous times which still did not work. Need someone's help with this issue.
LadyLance's avatar
LadyLance
New Contributor
3 months ago

Just had to update the GMC APP and the start feature is not even an option. 3rd update in 3 months, unistall and reinstalled, rebooted the phone and still not there 3.16.25 Why have the app if all the feature are gone and just promote ads and products to buy. Pay for Onstar for nothing 

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App wont remote start/ won't update","id":"message:4353","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:4353","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:29568"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:4353"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:4353"},"body@stripHtml({\"truncateLength\":200})":" This problem has been going on for months. I have deleted and reinstalled the app numerous times which still did not work. Need someone's help with this issue. ","body@stringLength":"166","rawBody":"

This problem has been going on for months. I have deleted and reinstalled the app numerous times which still did not work. Need someone's help with this issue.

","kudosSumWeight":0,"postTime":"2025-01-28T04:47:41.075-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4353_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1222},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

This problem has been going on for months. I have deleted and reinstalled the app numerous times which still did not work. Need someone's help with this issue.

"},"Conversation:conversation:4353":{"__typename":"Conversation","id":"conversation:4353","solved":false,"topic":{"__ref":"ForumTopicMessage:message:4353"},"lastPostingActivityTime":"2025-03-18T09:28:20.905-07:00","lastPostTime":"2025-03-18T09:28:20.905-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:4353":{"__typename":"ModerationData","id":"moderation_data:4353","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:4353_1":{"__typename":"Revision","id":"revision:4353_1","lastEditTime":"2025-01-28T04:47:41.075-08:00"},"ForumReplyMessage:message:7825":{"__typename":"ForumReplyMessage","id":"message:7825","conversation":{"__ref":"Conversation:conversation:4353"},"author":{"__ref":"User:user:34729"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:4353/message:7825","revisionNum":1,"uid":7825,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: MyChevy App wont remote start/ won't update","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7825"},"parent":{"__ref":"ForumTopicMessage:message:4353"},"body":"

Just had to update the GMC APP and the start feature is not even an option. 3rd update in 3 months, unistall and reinstalled, rebooted the phone and still not there 3.16.25 Why have the app if all the feature are gone and just promote ads and products to buy. Pay for Onstar for nothing 

","body@stringLength":"299","rawBody":"

Just had to update the GMC APP and the start feature is not even an option. 3rd update in 3 months, unistall and reinstalled, rebooted the phone and still not there 3.16.25 Why have the app if all the feature are gone and just promote ads and products to buy. Pay for Onstar for nothing 

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We do appreciate you reaching out to us here regarding the mobile app. Our team regrets to hear of any concerns after recent updates. To clarify, are you seeing any messages or errors when attempting to view the Remote Key Fob? We would be happy to further investigate your concern and assist in any way that we can. 

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